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This chapter provides a reflective critique of Mobility as a Service (MaaS), an emerging development seeking a role within the Smart Mobility paradigm. We assess a range of its future implications for urban policymakers in terms of governance and sustainability (i.e., social and environmental impacts). We begin by describing the origins of the MaaS concept, along with the features of precursor technologies and current early examples. We then reflect on the marketing of MaaS and use it to consider how we might anticipate some potentially less desirable aspects of the promoted business models. Finally, we discuss the implications for governance.

Despite the massive social benefits that the car has brought, it has become evident that the current mobility system is undermining the benefits it creates with substantial air quality problems, inactive lifestyles, deaths and injuries from accidents and major contributions to the global climate change challenge. The introduction of smart mobility innovations, in promising to challenge the existing regime of automobility may be a major policy opportunity, and also provide a source of new economic opportunity. However, it is far from clear that these opportunities will be recognized or, even where they are, realized due to the complexities of steering any transition in the mobility system.

This book sets out how we should understand the challenge of governing the smart mobility transition and, in this introductory chapter we set out the key arguments and contributions of each part of the book for addressing these challenges. The first section of the book focuses on how the role of the government is challenged by the growing network of actors and the new resource interdependencies that emerge from smart mobility. How these challenges come to be recognized and resolved is itself a critical part of the governance process as explored in the second section. The third section examines the changing context of governance and the capacity of the state to act to steer the transition. This allows us to identify, in our final concluding section, a set of critical topics for those researching and implementing the smart mobility revolution.